❓ Frequently Asked Questions
All answers to your questions about ev999, right here
From deposits to bonuses, security, and support — find simple and detailed answers to all your ev999 questions on this page.
Whether you are new to ev999 or an experienced player, questions can come up at any time. On this page we have organised the most frequently asked questions into four categories: support, deposits, welcome bonus, and security & privacy. Every answer is based on accurate information about our platform. If you cannot find your question, contact our support team directly.
Frequently Asked Questions
Support Questions
Before contacting support, have your account username or registered mobile number, a brief description of the issue, and if needed, the transaction date and amount within reach. A screenshot helps the team understand the problem faster. Having this information ready in advance allows our team to resolve your issue much more quickly.
ev999's support team is active 7 days a week, 24 hours a day. You can get help on Eid holidays, public holidays, or any day of the year. You can reach out at any time according to Bangladesh Standard Time (BST, UTC+6).
ev999 has two support channels. The first is live chat — you can get instant help by chatting directly on the platform. The second is email — write to [email protected] and the team will respond promptly. There is no phone line or any other channel beyond these two.
Yes, ev999's support team provides assistance in both Bengali and English. You can ask your question in whichever language you are comfortable with and the team will reply in the same language. Getting support in Bengali is much easier and more comfortable for players in Bangladesh.
Deposits
No, ev999 does not charge any fee from the platform's side when you make a deposit. The full amount you deposit will be credited to your account. However, your mobile banking provider's (bKash, Nagad, or Rocket) own transaction charges may apply — that is a matter for the respective service.
Log in to ev999, go to the deposit section, and select Nagad. Send the specified amount to the displayed Nagad number using your Nagad app or dial code. Enter the payment reference or transaction ID into the form and submit. Your balance is usually updated within a few minutes.
The minimum deposit amount at ev999 is ৳500 — this applies equally to all methods (bKash, Nagad, Rocket). Once you deposit this amount you can enjoy all games and features on the platform. The minimum withdrawal amount is ৳1,000.
Sometimes there can be a slight delay due to network issues. First, wait a few minutes and refresh the page. If the problem persists, contact us via live chat or email at [email protected] with your transaction ID and screenshot. Our team will verify and resolve the issue promptly.
The bKash process is just as straightforward as Nagad. Select bKash on the deposit page, make the payment to the displayed number using the bKash app or by dialing *247#, then enter the transaction ID into the ev999 form. It starts from a minimum of ৳500. If you have any questions, you can ask on live chat.
Welcome Bonus
After opening a new account, a 120% bonus on your first deposit is automatically added — up to a maximum of ৳20,000. For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus, making your total balance ৳2,200. No separate code is needed to claim the bonus — account verification and your first deposit are all that is required.
No, the welcome bonus can be received only once per account. It is tied entirely to the first deposit. If the same person tries to claim the bonus repeatedly by opening multiple accounts, all of those accounts risk being cancelled — this is a violation of our terms and conditions.
A wagering requirement means you must place a specified amount in bets before you can withdraw the bonus winnings. At ev999 it is 25 times the bonus amount — calculated on the bonus only, not on the deposit. Example: if you receive a ৳1,200 bonus, you must wager ৳1,200 × 25 = ৳30,000 before withdrawing any winnings from that bonus.
In some cases it is possible to request a bonus cancellation, but doing so will also cancel all winnings earned from the bonus. Only the original deposit amount will be returned (provided wagering has not yet been completed). It is best to speak with the support team before making that decision.
Security & Privacy
Use a strong and unique password that contains uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Choose a password of at least 10–12 characters. Do not use any personal information (date of birth, name) as a password, and do not use the same password on any other site.
ev999 or any legitimate organisation will never ask for your OTP or mobile banking PIN. If someone asks for this information, it is a scam. Sharing your OTP or PIN puts both your mobile banking account and your ev999 account at risk of being hacked. If you receive such a communication, report it to support immediately.
If you suspect that someone else has accessed your account, change your password immediately and contact us via live chat or at [email protected]. Our team can quickly place a temporary lock on the account and begin an investigation. The sooner you report it, the less damage will be done.
Yes, the ev999 platform uses SSL encryption, which means all your personal information and transaction data is transmitted in an encrypted state. Your data is not sold or shared with any third party. For more details, please read our privacy policy page.
Always verify the URL https://ev999.mom in your browser — this is the only correct address. Fake sites often use incorrect domains such as ev999.net, ev-999.com, or similar variations. If you notice a slight change in the site's URL, a spelling error, or 'http' (without https), close the site immediately and notify support.
Still have questions? We are always here
ev999's support team is ready to help in Bengali and English, 24 hours a day, 7 days a week. Chat with us directly on live chat or send your question by email.
[email protected]