ev999's Privacy Policy

1. Introduction & Purpose

ev999 is a trusted online gaming platform. We are committed to providing players in Bangladesh with a safe, transparent, and enjoyable experience. A key part of that commitment is ensuring the protection of your personal information.

The purpose of this privacy policy is to clearly inform you of what information ev999 collects, why it is collected, how that information is used, and what technical measures we follow to protect your data. Protecting the privacy of your information is not merely a legal obligation for us — it is an ethical responsibility.

If you disagree with any part of this policy or have questions, you can contact us. Our contact details are provided at the end of this policy.

2. What Information We Collect

ev999 collects two types of information: information you provide directly, and technical information collected automatically.

2.1 Information You Provide

During account registration and use of our services, you provide the following information:

• Full name (in Bengali or English)
• Date of birth — for age verification (to confirm 21+)
• Mobile number (Bangladeshi)
• Email address
• Mobile banking account details (bKash, Nagad, or Rocket — for transactions only)
• Identity verification documents (where applicable)

2.2 Automatically Collected Information

When you use the ev999 platform, certain information is automatically recorded:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Time spent on the platform and information about pages visited
• Gaming activity logs — history of games played, bets, and transactions
• Cookie and session data

3. Purpose of Data Collection

ev999 uses your information for the specific purposes below. Your information is never sold to third parties without your consent for any purpose.

• Account Management: Handling registration, login, identity verification, and account security.
• Financial Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, and Rocket.
• Responsible Gaming: Monitoring player behavior to identify gambling-related risks and provide support.
• Fraud Prevention: Detecting unauthorized access, multiple accounts, and suspicious transactions.
• Customer Support: Handling your questions, complaints, and support requests properly.
• Platform Improvement: Conducting analysis and testing to improve the user experience.
• Relevant Communications: Sending important notices, bonus information, and security alerts.

4. Data Storage & Security

To ensure the security of your information, ev999 uses industry-standard technical protection measures:

4.1 SSL Encryption

All data exchanged between your browser and our servers on the ev999 website is protected by SSL (Secure Sockets Layer) encryption technology. This means no third party can read or alter this information.

4.2 Server Security

Our data is stored on secure servers, with firewalls and access controls in place to prevent unauthorized access.

4.3 Password Protection

Your password is never stored in plain form — it is kept in an encrypted hash, so no staff member can view it.

4.4 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet applicable legal obligations thereafter. Financial transaction records are kept for the period required under the relevant regulations.

5. Sharing Information with Third Parties

ev999 never sells your personal information to third parties. However, in the limited circumstances below, sharing some information may be necessary:

• Payment Processors: Minimum necessary information is shared with bKash, Nagad, and Rocket to complete transactions.
• Technology Partners: With software providers that operate the platform, who are bound by strict confidentiality agreements.
• Legal Obligations: Providing required information based on a court order or a lawful request from a competent authority.
• Fraud Investigations: Assisting relevant agencies in the investigation of active fraud or financial crimes.

In every case, information is shared only for a specific purpose and only to the extent necessary. No third party receiving the information may use it for its own commercial purposes.

6. Cookies & Tracking Technologies

ev999 uses cookies on its website. Cookies are small text files stored in your browser that help improve the functionality of the platform.

The types of cookies we use:

• Essential Cookies: Necessary to maintain login sessions and ensure security.
• Performance Cookies: Used to measure website speed and functionality.
• Functional Cookies: Help remember your preferences (such as language and display settings).
• Analytics Cookies: Used to understand user behavior for the purpose of improving the platform.

You can control or disable cookies through your browser settings, though this may limit some functionality of the platform.

7. Your Rights

As a user of ev999, you have the following rights regarding your personal information:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may not apply fully to information subject to legal obligations.
• Right to Restrict Processing: The right to object to the use of your information for specific purposes.
• Right to Data Portability: The right to receive a structured copy of your information.
• Right to Withdraw Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request as promptly as possible.

8. Protection of Minors

ev999 is for users aged 21 and above only. We do not intentionally collect any information from minors.

Age is verified at the time of registration. If we become aware that a minor has opened an account, that account will be closed immediately and any collected information will be securely deleted.

If you suspect that a minor is using ev999, please notify us immediately.

9. Marketing Communications & Consent

ev999 may send you relevant information such as important updates, bonus notifications, and notices about platform changes.

If you do not wish to receive marketing messages, you can opt out at any time — via the unsubscribe link in an email or by contacting [email protected].

Transaction-related notifications (deposit confirmations, withdrawal updates, security alerts) cannot be opted out of, as they are essential for the security of your account.

10. Third-Party Websites

The ev999 platform does not contain links to third-party websites. However, if any references are added in the future, those sites will have their own privacy policies and ev999 will not be responsible for them.

11. Policy Changes

ev999 may update this privacy policy from time to time due to business needs, legal changes, or technical developments. When any significant change is made, we will:

• Display a clear notice on the website,
• Notify registered users by email,
• State the date of the change at the top of the policy.

Continuing to use the platform after a change means you have agreed to the updated policy.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the ev999 support team:

• Email: [email protected]
• Live Chat: Log in to the platform and contact us in Bengali or English via 24/7 live chat.

We make every effort to respond to your requests as promptly and completely as possible. Your trust and privacy are our highest priority.